REAL ESTATE AGENTS: One mistake could cost your client their life savings.

Posted by Grant Patten on Apr 9, 2020 9:05:51 AM

REAL ESTATE AGENTS: One mistake could cost your client their life savings.

Real estate agents: get cyber insuranceEstate agents: Keep your clients smiling by having cyber coverage | Royalty-free stock photo ID: 402629167, Shutterstock

Don’t think a cyber hack could happen to your real estate agency? Well, think again!

STATISTIC: “Cyber scams targeting the real estate sector are on the rise. From 2015 to 2017, there was over a 1,100% rise in the number of cyber scam victims reporting the real estate transaction angle and an almost 2,200% rise in the reported monetary loss.” (FBI report, 2018)

Just look at the below real-life examples of real estate agency hacks to see how real this threat is:

The Oregon Homeowner, Colorado Couple & Russian Real Estate Agent:

Cyber criminals have developed a sneaky trick that has been fooling the customers of real estate agents into sending money to fraudulent bank accounts. How does the trick work? The criminals hack into real estate agents’ email accounts, then surreptitiously read the emails that are sent between buyer and agent. When the deal is close to being done, the hacker sends off a well-timed email, impersonating the agent, trying to fool the buyer into wiring money to an (often) offshore bank account. Sadly, the ploy has been working.

This happened in 2019 to a homeowner based in Portland, OR. He received an email instructing him to wire a $123K down payment to what he thought was a property title company. It turned out to be a swindle — the money he wired did not go to that company, but to an unknown bank account based in Florida. He lost the money.

In 2018, a Colorado couple were ready to finalize the purchase of their dream home, and at closing time wired $272K from their bank, following instructions they had received in an email from – they thought – their real estate settlement company. However, the company’s email account had been hacked, and fraudsters had altered the wiring instruction to make off with the hefty sum.

The couple eventually reached a confidential settlement in a lawsuit against their real estate agent, bank and settlement company.

A narrow escape happened in 2017 to a Russian real estate agent, based in California. Criminals hacked her Gmail account, monitored the correspondence between her and her clients, and waited for the perfect time to strike. It came time to send the remainder of a down payment to close escrow. Using the agent’s email account, the hackers sent a message to one of her clients telling them to wire hundreds of thousands to a fraudulent account. Lucky for the clients, they questioned the fake email. The amount requested was off by just a bit.

If this property title company and/or real estate agent had had cyber insurance, the cost of a forensic investigation would have been included to investigate how, exactly, the hack occurred and how to prevent it from happening again. The third-party cyber liability included in the policy would cover you against lawsuits from third parties due to a cyber attack on your business.

The New York Real Estate Companies

In 2019, a well-known real estate brokerage, based in New York, experienced a cyber hack. A confidential email containing agent splits, marketing budgets and gross commission income was sent to the entire company. This email was meant to be seen by only a few executives in the company.

The email account belonging to the president of sales was hacked and emails containing sensitive information were distributed within the company in a deliberate attempt to distract employees and agents, disrupt business and cause damage to the company. Some agents speculated foul play at the hands of a rival.

In 2015, a hacker breached the systems of another New York-based real estate company, this one in Manhattan. The hacker surreptitiously downloaded 798 of the company’s confidential reports worth $361,337 in total. The company charges $999 for a single report on commercial properties.

The company launched a lawsuit against the hacker, seeking to recover the money, as well as punitive damages.

With cyber liability insurance, first-party (you and your business) cyber crime expense coverage is included, as well as the cost of a forensic investigation to investigate how, exactly, a hack occurred. Theft and fraud coverage would also be included to cover destruction or loss of digital data resulting from a criminal cyber event.


Cyber hack insurance for real estate agents is designed to protect them from certain losses associated with data breaches and hacks. After a hack, there are costs you will likely incur in:

  • notifying customers that their information has been stolen
  • paying to restore or recover the stolen data
  • paying for crisis communications and PR services related to the hack
  • paying to conduct an investigation to determine what happened
  • losing money from business interruption
  • paying for legal defense in any resulting lawsuits


Hack insurance can help with expenses associated with managing a hack, such as incident response and data recovery expenses.

PROTECT your data: If you’re a real estate agent, your computer is likely one of the most important objects you own. You facilitate your deals on it and you likely have sensitive data stored on it.

Not only is your work stored on your computer, you may also have accounting and client information on there. If you suffer a hack, your insurance can help you manage the costs associated with the loss. Front Row's cyber hack insurance policy starts at just $300 CAD annually and includes comprehensive cyber coverage with limit options up to $1,000,000.

90% of small businesses in Canada do not have Cyber Insurance: take five minutes to protect your real estate agency that has taken you so long to establish.

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DISCLAIMER: Informational statements regarding insurance coverage are for general description purposes only. These statements do not amend, modify or supplement any insurance policy. Consult the actual policy or your broker for details regarding terms, conditions, coverage, exclusions, products, services and programs which may be available to you. Your eligibility for particular products and services is subject to the final determination of underwriting qualifications and acceptance by the insurance underwriting company providing such products or services. This website does not make any representations that coverage does or does not exist for any particular claim or loss, or type of claim or loss, under any policy. Whether coverage exists or does not exist for any particular claim or loss under any policy depends on the facts and circumstances involved in the claim or loss and all applicable policy wording.

Topics: Cyber Insurance