Customer Service Associate Toronto | Front Row Insurance Brokers

Customer Service Associate | Front Row Insurance Brokers – Toronto

At Front Row, we insure the entertainment industry. As a progressive and growing insurance brokerage, we have an Associate position available effective immediately. 

Working at our Toronto office, the right candidate will provide administrative support to our specialized film insurance broker team to ensure that our clients receive efficient high quality service. You will be responsible for executing client requests, answering questions, issuing necessary paperwork and negotiating quotes and coverage with the insurance markets. You will have the passion to contribute to the overall success of the company and our clients. 

Your Responsibilities:

  • Upholding the level of service synonymous with Front Row Insurance Brokers Inc., which includes the best product knowledge and efficiency  in the market for the film insurance niche
  • Issuing and checking insurance documentation which can include: binders, certificates, invoices, policies
  • Answering client inquires via email and telephone
  • Prepare and send new account submissions to insurance markets
  • Entry of Client Data into TAM system, and maintenance of client files
  • Check policies and endorsements received from the insurance company for accuracy
  • Request endorsements and policy changes from underwriters 
  • Assist Account Executive to send Claims to Insurance Companies.
  • Preparing proposals to be sent clients and underwriters.
  • Assistance with covering for absences for other administrative positions.
  • Preparation of monthly bordereaux reports
  • Other duties as required

Your Skills + Abilities

Your success in this role comes from your passion to help people. You have strong social skills and genuinely believe it’s fun to talk with new, creative types. You take pride in helping people to find the right products for their needs. To succeed, you become an expert at what you do, direct your own work, and work with a team that has a broader purpose than profit alone. You and those who you work with would describe you as someone who:

  • Is Client focused
  • Possesses Excellent Time Management Skills with the ability to meet deadlines and use abeyance systems. 
  • TAM Knowledge a plus
  • Holds Enthusiasm for the Film Industry and Storytelling in General 
  • Delivers excellent customer service and is friendly to work with
  • Communicates effectively when speaking with, or writing to, others.
  • Uses active listening and questioning skills to understand needs and issues.
  • Takes a consultative approach to guiding the customer 
  • Works well under pressure, both independently and within a collaborative team.
  • Is able to thrive in a fast-paced, high-volume work environment
  • Uses sound judgement in making decisions and taking calculated risks.
  • Adapts well to, and often initiates, change.
  • Enjoys personal development and growth through learning.
  • Provides and receives constructive feedback.
  • Must be able to multi-task and prioritize in a high paced office
  • Is well organized
  • Has great attention to detail 
  • Has the ability to work independently with little supervision
  • Must be able adaptable and flexible to change
  • Has a Positive Helpful Attitude

Your Education + Experience

Your experience and education, combined with our provided product training, will ensure your success at Front Row. For this role, you bring:

  • At least 2+ years of insurance experience
  • A RIBO license

Your Compensation + Benefits

Your very competitive compensation and benefits plan includes:

  • 3-weeks of vacation to start with an additional week after 5 years.
  • Benefits program.
  • In-house and external training paid by Front Row.
  • Potential for bonuses.
  • Potential to attend entertainment industry parties and premieres.

One of the things you’ll enjoy most about Front Row is the supportive team environment. You know you’re never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need to be successful.

How to Apply

Please send your resume and cover letter to