5 Things to Know About Making a Photography Insurance Claim

Posted by David McLeish on Dec 4, 2019 6:56:58 AM

5 THINGS TO KNOW ABOUT MAKING A PHOTOGRAPHY INSURANCE CLAIM

PHOTOGRAPHY INSURANCE CLAIM

1. Every claim is unique

We often get this question: “what if [insert hypothetical situation] happened? Would I be covered?” It is impossible to answer this question, because every claim is unique. Maybe you’ve heard an insurance broker give you vague, evasive, unsatisfying answers. That’s potentially because you’re asking the wrong question. Instead of asking “what’s covered?” you should be asking “what’s not covered?”

Most insurance policies work like this: everything is covered, except what is explicitly excluded by the policy. This allows for all kinds of unanticipated, unimaginable types of losses to be covered. It also ensures wordings aren’t 10,000 pages long. When you submit a claim, the adjustor will look through the wording to see if an exclusion applies. Some typical exclusions are: “wear and tear,” “mechanical breakdown”, “fungus”.

2. There can be many ways to prove ownership (not just receipts)

Lots of people buy camera gear second-hand. Claims adjustors are aware of this fact. If you don’t have original receipts, don’t panic. You can still cover the gear with your insurance.

Proof of ownership can take different forms, depending on the loss. If a lens is cracked, the proof is the cracked lens in your possession. You would only need to provide documentary proof in “total loss” situations (theft, destroyed in a fire, etc.). In these situations, original receipts are obviously best, but in the absence of these, the adjustor may use their judgment or common sense. They may try to work with you to find “creative” ways to substantiate prior ownership.

In all cases, it is up to the adjustor’s discretion; they need something that will “hold up”, and they will be using their “Spidey-senses”. If they think something is suspicious, they will ask for more concrete evidence and they may decline a claim. So, do what you can prior to a loss occurring to substantiate your ownership of the items you wish to have covered.

3. File a police report first (and take photos of the crime scene)

When a crime has been committed, you will need to report the crime to the appropriate authorities. For a theft claim, an adjustor will ask for a police report number as part of your supporting documentation. This also applies in foreign countries.

There are also special conditions related to theft from an unattended vehicle – there must be visible signs of forced entry. Basically, the insurance company is saying: if you leave your gear in your car, make sure you lock your car. They will need visible evidence that someone had to pry their way into your vehicle, so take pictures of the broken glass, or the scratches on your car. Without visible evidence of forced entry, your claim could be denied.

The insurance company's policy wording on unattended/unlocked property reads as follows: "we will cover theft of covered property from a locked container, vehicle or trailer when there are visible signs of forced entry. This exclusion does not apply while covered property is in the care or custody of a common carrier."

4. There will be a deductible

A deductible is the amount of the loss that you are responsible for covering before the insurance policy will respond. Say you have a USB drive stolen. Replacing it would cost $60, but your deductible is $350. Although, “technically” the claim would be covered, it is below your deductible, so the insurance company wouldn’t be responsible for paying any part of the claim.

If you damage a $500 lens, you would pay for the first $350 (your deductible), then the insurance company would cover the next $150.

After you’ve made a claim, an insurance company will generally increase your rates. There is no one-claim forgiveness. So, it may not make sense to submit a small claim, as you may end up paying more for insurance over the long-run. Insurance is not meant to cover small losses. It’s best used to cover the things that could really make or break your business.

5. You can still withdraw a claim after you have reported it

The only person who can give you a definitive answer to the question, “is it covered?” is a claims adjustor. In order to speak to an adjustor, you will need to report the claim to the insurance company. The adjustor will then review what happened and the supporting documentation, and advise whether coverage can be provided.

Once you have a clear answer, you can either decide to proceed with the claim or to withdraw it. Don’t be afraid to open a claim and talk to an adjustor.

Get Photography Insurance

As this is a blog post about claims, the assumption is that you already have insurance for your gear, but just in case you don’t: Front Row’s photography insurance policy is a good option. Many Canadian photographers have come to recognize Front Row as the industry’s best coverage – and rely upon us to protect their valuable camera gear. In case a claim does occur, you can work with your broker to resolve the claim and get compensated for covered losses as quickly as possible.

Refer a Friend to Front Row Insurance

Based on customer demand, we’ve setup our referral marketing program and if you refer a friend to Front Row, you could win a $15 Amazon eGift Card OR be entered into a random draw to win a $99 Amazon eGift Card! (depending on your province)

Related posts:

CLAIMS – FRONT ROW HANDLES YOUR CLAIM

HOW TO CALL A WRAP ON TOP FILM INSURANCE CLAIMS

Topics: photography insurance

Video: How do I add an additional insured to my policy?

Posted by Grant Patten on Oct 31, 2019 12:08:26 PM

How do I add an additional insured to my policy?


Instructions for issuing blank certificates.

If you’re applying for a permit to film or photograph on location, or host an event, you may have been asked to provide a certificate of insurance that adds an “additional insured” to your policy.

Adding additional insureds to your policy is actually really easy, especially with the tools that Front Row provides you.

First: I’m going to explain how to add an additional insured to your policy using Front Row’s blank certificate. If you just want to fill out the paperwork and get that permit, this is as far as you’ll need to watch. Second: I’ll explain what it means to add an additional insured to your policy.

How do you add an additional insured?

Most of the policies that you can buy through Front Row’s website come with something called a blank certificate of insurance. This is included along with the documents you receive by email when you purchase a policy with us. It’s sent to you as an attached PDF.

You will also receive a PDF with instructions on how to issue blank certificates. The blank certificate is a fillable form that you can use to issue your own certificates. If you open the blank certificate, you’ll see a fillable field at the top where you can add the Name and Address of the person or entity who you’re issuing the certificate to.

To add a person, company, city, or government agency as an additional insured to your policy, copy & paste their name and address into the fillable “issued to” field.

Then print a copy of the PDF so it can no longer be altered. Give the certificate holder or permitting office their copy, and send a copy to our office so we know who you’ve issued certificates to. Email the copy to: certificates@frontrowinsurance.com

That’s it! You’ve just added an additional insured to your policy. You don’t need to get our approval or wait for any confirmation on our end. Front Row’s blank certificates are quick and easy, giving you the freedom and flexibility to provide the insurance documents you need to secure location permits or rent out venues or equipment.

Now, I should add one caveat. The blank certificate form will work in most cases, but occasionally, you may have to contact our office to get a custom certificate prepared. Some organizations want to see specific wording on their certificates that doesn’t appear on the blanks. If you’re not sure if you will need custom wording, try the blank certificate form first. If they reject it, then contact our office.

Related Video:

What does it mean to add an additional insured to my policy?

Topics: Film Insurance, photography insurance, Additional Insured

Newly Acquired Camera Equipment Insurance Coverage

Posted by David Hamilton on Sep 25, 2018 11:27:46 AM

Camera insurance Canada, gearWhen photography equipment is damaged or stolen what do you do? Ultimately your camera equipment insurance policy should provide the necessary coverage to replace your equipment; however it can take weeks, to get insurance claims paid out. So what do you do in the meantime?

If you intend to continue your business, you need to resume operations as quickly as possible, and that work requires new equipment.  Newly acquired equipment coverage provides reimbursement for any costs that you incur to replace gear that has been stolen or damaged. Newly acquired equipment coverage is not automatically included on a photographer insurance policy. Make sure your photography equipment insurance policy includes extra expense newly acquired equipment coverage.

Does your current policy provide this coverage?

Front Row now offers on line camera insurance: https://photographer.frontrowinsurance.com

Insure your gear for as low as $10 (plus a fee). Get a quote in 1 minute. A policy in 5 minutes. Worldwide coverage. Protect your gear against: theft, breakage, fire and more. Liability is also available.

Click now for a free, no obligation online quote:  https://photographer.frontrowinsurance.com

Topics: Camera Insurance, photography insurance, digigear

Theft from Vehicle: PHOTOGRAPHY INSURANCE explained

Posted by David McLeish on Aug 20, 2018 2:48:24 PM

Photo gear pic

Theft from a vehicle: Is my equipment covered?

For professional photographers, the world is their workplace. They need to be able to pick up and go wherever—and whenever—the light is magic. That means they’re travelling with valuable equipment, and that means, theft from a vehicle is a serious concern. Did you know some insurance policies don’t cover theft from a vehicle? Crazy, right? At Front Row Insurance, our Photographers insurance program WILL cover your equipment if it is stolen from an unattended vehicle, but with some important conditions.

  • The vehicle had to have been locked.
  • There needs to be visible evidence of forced entry.
  • You need to file a police report.

“Hold-up” (as in, “stick-‘em-up!”) is also covered under our policies, so if someone forces you to unlock your vehicle using threat of violence, you will still be covered. But again, you need to file a police report. Understanding these conditions prepares you to understand how your Photographer’s insurance policy will (or won’t) respond in the event of a theft from a vehicle.

Remember, even with camera gear insurance, it’s better if your gear never gets stolen in the first place! Insurance is just one tool you have to protect your business from losses, but you should also be practicing good risk management.

  • Don’t leave your gear in an unattended vehicle if you can help it.
  • Use good judgment when choosing locations and parking spots.
  • Keep your gear in the trunk or out of sight.
  • Travel lean – only bring with you the gear you know you will need.
  • Unload your gear into your residence

At Front Row Insurance, we offer 12 month prior policies that cover you worldwide, except in countries subject to trade restrictions. All your equipment is covered for replacement cost, and coverage for rented equipment is also available. Plus, as part of your policy you automatically get:

  • $5,000 in Laptop Coverage + $10,000 Office Contents Coverage
  • $10,000 of coverage for newly acquired equipment for up to 30-day
  • $7,500 in Library Stock (Portfolio) coverage
  • $15,000 in Money and Securities coverage
  • $350 deductible per occurrence for gear

You can also purchase Commercial General Liability with our Photographers policies. Photographer liability covers property damage and bodily injury that you cause while shooting on location or in a rented studio. It can pay for legal fees, too. You can get a quote online in 2 minutes that ensures industry-low prices. Click here to get started.

Topics: Camera Insurance, photography insurance

PHOTOGRAPHERS: YOU MAY NOT BE COVERED BY YOUR HOMEOWNERS POLICY!

Posted by David Hamilton on Aug 23, 2016 2:00:22 PM

PHOTOGRAPHERS: YOU MAY NOT BE COVERED BY YOUR HOMEOWNERS POLICY!


You arrive back at your apartment to find your door pried open and your photography gear missing. You take out your phone and call your insurance broker to report the claim under the homeowners policy that you purchased. An adjuster is assigned. The claims adjuster does a web search and sees that you have credits for various wedding shoots. Because you were hired and paid, your gear is now considered “commercial” equipment and as such, not covered by your homeowners policy, which is intended to cover “personal” photography gear that is not used for commercial purposes.

You tell the adjuster that you only worked  twice in the last 12 months for two weddings and made less than $300. The adjuster shrugs, "It doesn’t matter, even if you shoot a birthday party for 60 minutes for $50, you are a professional and your gear is  considered commercial and is no longer covered under a homeowners policy."

This is a difficult, pricey lesson that is better learned before there is a loss. Our experience tells us that many professionals assume they are covered by their homeowners insurance policy when in fact they are not.

If you use your gear to make money, check your insurance policy and make sure your coverage is appropriate. At Front Row we have created a 5 minute online insurance solution...

Available at: https://photographer.frontrowinsurance.com/

The policy term is for 12 months and coverage is available worldwide on a limited basis, or Canada/USA only.

All equipment is covered for replacement cost for:  theft, damage, fire and loss of use. Rental coverage is also available.

The online link ensures industry-low prices.

"We wanted to make the insurance process easier, faster and cheaper for photographers,” said David Hamilton, President of Front Row. “Given that there is no need to speak to a broker and an insurance company underwriter is not involved, the cost to process an online photography equipment policy is much less  and we have passed the savings onto the gear owner. Although the policy is online, we are still available to answer questions by email or over the phone if required.”

Topics: Camera Insurance, photography insurance

4 Questions to Consider when Buying Photography Business Insurance

Posted by David Hamilton on Mar 14, 2016 5:14:08 PM

Regardless of whether you are renewing or purchasing photography business insurance for the first time, you should consider the following to ensure the best price and protection:

1. What are the limits for your gear and liability?

Limits that are too high cost you unnecessary premium dollars. Have you updated your inventory of gear and determined a current replacement cost value? If your replacement cost value is higher than the limit on your policy, you are under-insured and should purchase a higher limit of coverage.

The minimum general liability coverage you should purchase is $1,000,000. The general liability will protect you from lawsuits that result from property damage or bodily injury that you, or your employees cause while shooting. The liability policy will pay the legal costs for your lawyer and the judgement costs up to the liability limit that you purchased.

Will your current liability policy provide enough protection if you end up in court defending a lawsuit from  camera insurancewell-paid programmer’s husband after you permanently disabled her when your pelican lens case was knocked off your rooftop shooting location onto the sidewalk below? A programmer that is 40 years old making $200,000 a year could sue for 20 lost years of future earnings – or $4,000,000.  Additional limits of  liability coverage typically go down in cost for each million over 1 million that you purchase. For instance, The Front Row Insurance online photographers program prices general liability for photographers as follows: $160 for 1mil, $215 for 2mil, $370 for 5mil.

2. Is the process to buy the coverage you need fast and simple to understand?

Is there an online option that asks for only necessary information in a clickable format? Are the drop down boxes that explain the coverage clear and comprehensive?  There should be no need to scan paper applications back and forth.

At Front Row we have created an 5 minute on line insurance solution.

Available to Canadian photographers Learn more

The policy term is for 12 months and coverage is available in most countries worldwide except those subject to trade restrictions. Or, for a lower premium, you can choose Canada/USA only coverage.

Rental equipment coverage is also available. All equipment is covered for replacement cost for:  theft, damage, fire and loss of use. 

3. Does my gear policy include any enhancements such as office contents coverage or Portfolio coverage?

 

Front Row

Other Programs

Optional Worldwide Equipment Coverage Territory

Yes

Yes

Automatic $10,000 Office Contents Coverage + $5,000 in Laptop Coverage

Yes

Extra Charge

$15,000 of Money & Securities

Yes

No

$10,000 of coverage for newly acquired equipment for up to 30-days

Yes

Yes

Coverage for Earthquake & Flood included up to your full Equipment Values

Yes

No

$7,500 of Library Stock ("Portfolio") Coverage

Yes

No


4. What do I have to do to make a claim?

You have the coverage and now all your equipment has been stolen. Should you call the broker or the insurance company when you first hear about a claim? Call the broker.

Claims Reporting Procedures

  • All claims should report the following: Date of Loss, Description of Loss, Names and phone numbers of persons to be contacted.
  • All incidences should be reported promptly. If you are not sure there is coverage, call your broker.

Is it possible to take immediate action to make repairs if further damage to the property is likely?

As long as the claim is covered, the reasonable cost of temporary repairs made to prevent further damage is money well-spent and, therefore, reimbursable, subject to all policy terms and conditions. Documentation in the form of bills, receipts and photographs should be retained in order to verify damages and repair costs.

About: Front Row Insurance Brokers Inc. is an independent  insurance broker that works on behalf of the Canadian arts and entertainment industry to provide insurance for the lowest possible cost. Should a claim occur, Front Row ensures that clients receive the money they are owed per the insurance policy, as quickly as possible. Front Row has offices in Vancouver, Toronto, Montreal, Nashville and Los Angeles.

Topics: photography insurance

Photographers & Videographers: Save Money on your Camera Insurance

Posted by David Hamilton on Feb 26, 2016 9:38:46 AM

SAVE MONEY ON YOUR CAMERA INSURANCE

To achieve the best premium for your camera and photography gear insurance, consider the following:

  • Choose a higher deductible. A deductible is the specified amount of money that you must pay Camera Insurancebefore an insurance company will pay a claim. The higher the deductible, the lower the  premium. As long as you choose a deductible that you can still afford in the event your camera equipment is lost, stolen or damaged, you can save on your camera gear insurance cost. The fixed deductible on the Front Row online quoting program is $350 for equipment. If you currently have a deductible of less than $350 you will likely save money by obtaining a quote here: https://photographer.frontrowinsurance.com   Note: our online quoting tool does not offer a higher deductible than $350.
  • Buy equipment and liability coverage at the same time as a bundle. Combine your coverages and purchase at the same time: this could result in a lower package premium.
  • Do your own risk management and Increase your security measures.  Measures might include: installing a security system, converting a closet to a safe room with deadbolts,  investing in high quality travel cases that lock such as Pelican cases.  Ask your specialized photography insurance broker for recommendations.
  • Always compare quotes. Prices tend to vary from insurance company to insurance company – that’s why it’s always a good idea to shop around and compare quotes. Additionally, look for brokers that specializes in  insurance for photographers.
  • Make sure your policy covers commercial activities. This is a difficult, pricey lesson that is better learned before there is a loss. Our experience tells us that many professional photographers assume they are covered by their homeowners policy when in fact they are not. If you sell your prints , check your policy and make sure your coverage is appropriate.

We have created a 5-minute online insurance solution, available to Canadian photographers at: https://photographer.frontrowinsurance.com

The policy term is for 12 months and coverage is provided in most countries worldwide except those subject to trade restrictions.

Rental equipment coverage is also available. All equipment is covered for replacement cost for: theft, damage, fire and loss of use. The online link ensures industry-low prices:

  • $10,000 equipment coverage: $75 CAD,
  • $2,000,000 location liability coverage: $200 CAD; $5,000,000: $350 CAD. Liability covers property damage and bodily injury that you do  while shooting on location or in a rented studio. Pays legal fees too.
  • $350 deductible for gear

The online program for photographers follows Front Row’s lead earlier this year into online offerings for short term filmmakers and musicians. “We wanted to make the insurance process easier, faster and cheaper for photographers,” said David Hamilton, President of Front Row. “Given that there is no need to speak to a broker and an insurance company underwriter is not involved, the cost to process a camera insurance policy is much less online and we have passed the savings onto the photographer. Although the camera policy is online, we are still available to answer questions by e mail or over the phone if required.”

Topics: photography insurance, wedding photographer

Photography Equipment Insurance: You May not be Covered by Homeowners

Posted by David Hamilton on Feb 11, 2016 5:24:50 PM

Photographers: You May not be Covered by YOUR Homeowners POLICY


You arrive back at your car to find the truck pried open and your camera bag  missing. You take out your phone and call your broker to report the claim under the homeowners policy that you purchased. An adjuster is assigned. The claims adjuster does a web search and sees that you have advertised prints for sale. Because you occasionally sell prints, your gear is now considered “commercial” equipment and as such, not covered by your homeowners policy, which is intended to cover “personal” camera gear that is not used for commercial purposes. You tell the adjuster that you only sold a half dozen prints for less than $300 in the last 12 months to a stock agency. The adjuster shrugs, “It doesn’t matter, even if you sell just one print for $5, you are a professional and your gear is considered commercial and is no longer covered under a homeowners policy”.

Photography InsuranceThis is a difficult, pricey lesson that is better learned before there is a loss. Our experience tells us that many professional photographers assume they are covered by their homeowners policy when in fact they are not.

If you sell your prints , check your policy and make sure your coverage is appropriate. At Front Row we have created an 5 minute on line insurance solution.

Available to Canadian photographers at https://photographer.frontrowinsurance.com

The policy term is for 12 months and coverage is provided in most countries worldwide except those subject to trade restrictions.

Rental equipment coverage is also available. All equipment is covered for replacement cost for:  theft, damage, fire and loss of use.

The online program for photographers follows Front Row’s lead earlier this year into online offerings for short term filmmakers and musicians. “We wanted to make the insurance process easier, faster and cheaper for photographers,” said David Hamilton, President of Front Row. “Given that there is no need to speak to a broker and an insurance company underwriter is not involved, the cost to process a camera insurance policy is much less online and we have passed the savings onto the photographer. Although the camera policy is online, we are still available to answer questions by email or over the phone if required."

Topics: Camera Insurance, photography insurance, wedding photographer

Front Row: Offering Online Camera Insurance Policies for Photographers

Posted by David Hamilton on Sep 2, 2015 1:14:00 PM

online camera insurance program

 

Front Row Insurance Brokers Inc. is excited to announce the launch of their new online camera insurance program. This unique offering allows photographers the chance to get quick quotes and process policy documents in less than five minutes, 365 days a year, 24/7 – the insurance equivalent of ‘point & shoot’.

Photographer insurance“Visitors to the site can sleep easy knowing they can pick up a gig and be out the door safely within minutes with their gear covered, general liability in place, and their office contents, laptops and library stock covered at no extra cost. “ stated David Hamilton, President of Front Row in Vancouver. “This is a disruptive product in the photographers insurance market because of the much lower cost and ability to purchase a policy in minutes without having to speak to a broker. We expect there to be a lot of interest among the approximately 14,000 commercial photographers working in Canada. The savings should average 30%.  The hundreds of thousands of hobbyists in Canada that rely on their homeowners policy could find a claim denied if they have sold even one picture or accepted money for taking portraits of their neighbor’s kids. Commercial use of photography equipment is not covered under a typical homeowners policy. Our on line camera insurance is an inexpensive and fast solution to this problem.”

Available to Canadian photographers at https://photographer.frontrowinsurance.com. The policy term is for 12 months and coverage is provided in most countries worldwide except those subject to trade restrictions. Rental equipment coverage is also available. All equipment is covered for theft, damage, fire and loss of use. The online link ensures industry-low prices.


The online program for photographers follows Front Row’s lead earlier this year into online offerings for short term filmmakers and musicians. “We wanted to make the insurance process easier, faster and cheaper for photographers,” said Hamilton, “Given that there is no need to speak to a broker and an insurance company underwriter is not involved, the cost to process a camera insurance policy is much less on line and we have passed the savings onto the photographer. Although the camera policy is online, we are still available to answer questions by e mail or over the phone if required.”

About: Front Row Insurance Brokers Inc. is an independent  insurance broker that works on behalf of the Canadian arts and entertainment industry to provide insurance for the lowest possible cost. Should a claim occur, Front Row ensures that clients receive the money they are owed per the insurance policy, as quickly as possible. Front Row has offices in Vancouver, Toronto, Montreal and Los Angeles. Front Row’s online short shoot tool for filmmakers can be found at:  https://shortshoot.frontrowinsurance.com

Topics: Camera Insurance, photography insurance

Insurance: How To Reduce The Cost To Insure Your Photography Equipment

Posted by David Hamilton on Aug 18, 2015 4:16:53 PM

Camera insurance CanadaIt would seem to be obvious that one of the simplest ways to lower the cost of camera insurance  is to assure the insurance company that the camera gear is safe and secure in your possession: but what does this mean? 

First of all, use an insurance broker that is experienced with arranging camera equipment insurance. As specialized camera insurance brokers we represent you to the insurance company to ensure that you receive the best premium and coverage available in the marketplace for your photography insurance. Coverage now available online: https://photographer.frontrowinsurance.com

Every photography equipment insurance application will ask how your gear will be protected. The underwriters charge for discomfort so give them good detailed answers that make them comfortable. Good information includes:

  1. Warranting that you will have a bonded security guard watch the gear overnight if you are shooting on location.
  2. If you do not hire a security guard, pack your gear back into the truck(s) and park it in a secure compound overnight such as a tow truck yard. They often have excellent security: fenced and floodlit, manned 24/7 and dogs!
  3. Return your gear to the equipment rental house so you are not responsible overnight.
  4. Cable your gear that is not being used when shooting on the streets in a busy urban area.
  5. Avoid checking your bags when flying.  Mysterious disappearance is not covered - you need to have an idea of the date and time when the equipment was stolen.
  6. Motion alarms are useful when shooting on location. Wedding photographers find these movement alarms useful as they cannot carry all their gear around the wedding. Put it inside your pelican case or bag and a siren will go off is someone picks it up. GPS and proximity alarms are also worth exploring. Let your camera insurance broker know that you have purchased these items.

Good information based on a little planning will ensure that you receive the best premium.

Front Row now offers on line camera insurance: https://photographer.frontrowinsurance.com. Insure your gear for as low as $10 (plus a fee). Get a quote in 1 minute. A policy in 5 minutes. Worldwide coverage. Protect your gear against: theft, breakage, fire and more. Liability is also available.

Click now for a free, no obligation online quote:  https://photographer.frontrowinsurance.com

Topics: Camera Insurance, photography insurance, Camera Insurance Broker